Due to a cable fault traffic has been re-routed via alternative links, this might cause a slight degradation on international traffic for some clients.
The fault has been located by the repair team and repairs are underway, no ETR as of yet.
Due to a cable fault traffic has been re-routed via alternative links, this might cause a slight degradation on international traffic for some clients.
The fault has been located by the repair team and repairs are underway, no ETR as of yet.
UPDATE – We are still experiencing authentication issues on our adsl accounts. The authentication is now intermittent and engineers are attending. We once again thank you for your patience.
We are currently experiencing authentication issues with our accounts. Engineers are investigating. Thank you for your patience.
UPDATE: A faulty card was identified as the reason for the increased latency and packet loss, the card has been replaced and the fault is now resolved.
ORIGINAL NOTICE: We are currently experiencing increased latency and packet loss on our accounts. This is affecting the Southern and Western parts of the country. Engineers are investigating. Our apologies for the inconvenience.
We accept EFT and Credit Card payments online with your firrst order.
You will receive a monthly invoice each month via email from our automatic billing department, and you can pay that invoice via EFT from your internet bank account or cellphone banking, or make a direct deposit into our bank account.
Sorry, we do not do the debit order thing. It is too costly and will influance the prices you pay, We rather leave you in control to pay your account on time every month. We trust our clients!
Our plans are not set-up for pro-rata payments, we are sorry. If you order a product somewhere in the month, you have to pay the full price for the remaining part of that month, and again at the end of the month for the new month.
No!! All our services are pre-paid in advance. We believe our clients should have the right to walk away from us at any time they want to, …. but we know you will want to stay with us!