Author: Click

22 March 2013 – Slight Degradation on international traffic

Slight Degradation on international traffic [Posted: 22 Mar 13]

noticesDue to a cable fault traffic has been re-routed via alternative links, this might cause a slight degradation on international traffic for some clients.

The fault has been located by the repair team and repairs are underway, no ETR as of yet.

13 March 2013 Authentication Issues

UPDATE 2 – Authentication is back up and running. We will be monitoring the situation from our side and will update again in the morning. We would like to thank you for your patience in this regard.
13 March 2013 = 16:00

Authentication Issues – UPDATE

UPDATE – We are still experiencing authentication issues on our adsl accounts. The authentication is now intermittent and engineers are attending. We once again thank you for your patience.

Authentication Issues

We are currently experiencing authentication issues with our accounts. Engineers are investigating. Thank you for your patience.

11 March 2013 – Latency and Packet Loss – RESOLVED

UPDATE: A faulty card was identified as the reason for the increased latency and packet loss, the card has been replaced and the fault is now resolved.

ORIGINAL NOTICE: We are currently experiencing increased latency and packet loss on our accounts. This is affecting the Southern and Western parts of the country. Engineers are investigating. Our apologies for the inconvenience.

Faq

What payment methods can I use online?

We accept EFT and Credit Card payments online with your firrst order.

How do I pay my monthly fees every month?

You will receive a monthly invoice each month via email from our automatic billing department, and you can pay that invoice via EFT from your internet bank account or cellphone banking, or make a direct deposit into our bank account.

What about debit orders?

Sorry, we do not do the debit order thing. It is too costly and will influance the prices you pay, We rather leave you in control to pay your account on time every month. We trust our clients!

What about pro-rata payments?

Our plans are not set-up for pro-rata payments, we are sorry. If you order a product somewhere in the month, you have to pay the full price for the remaining part of that month, and again at the end of the month for the new month.

Do I have to sign a contract?

No!! All our services are pre-paid in advance. We believe our clients should have the right to walk away from us at any time they want to, …. but we know you will want to stay with us!